Sector 4 Offroad Innovations
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Our Warranty Policy, Release of Liability and Indemnity Waiver
Our warranty is as follows: Applicable only to new parts with a warranty. Breakage from abuse or intentional destruction is not covered. Workmanship is covered for 30 days after the date of purchase, but we will consider any "good will" claim up to 60 days, provided there is no evidence of abuse. Our parts must be used as intended, or warranty is void. Coatings are not warrantied, unless coating is defective upon receiving part. You must notify us of any issues within 15 days. Returned parts with no issues will be charged a 20% restocking fee. If we send the wrong part or item, we need to be notified within 10 days and we will cover shipping (no restocking fee). If customer orders wrong part for their truck, the problem is not ours and the customer will have to pay for shipping. We will usually waive any restocking fee if this happens. Our parts are intended for use off road only. Regarding deposits, unless it is explicitly stated, no deposit is refundable, for any reason. Deposits are usually reserved for custom ordered parts, which cannot be returned, so please be 100% certain you are purchasing the exact part you want/need. We will assist in any way we can to determine if the fitment is correct, but ultimately it is the purchaser's responsibility to assure proper fitment. Any custom product build may be stopped at any time, but the purchaser's deposit and any other costs incurred by S4 Offroad will need to be covered (materials, tooling and labor).
Due to the varied conditions of use in an off-road environment, purchasers and other users assume any and all responsibility for the use of off-road parts, equipment, any and all inventory and services. Off-road driving by nature is a dangerous activity and injury, death, and property loss may result. Purchaser and other users understand and agree to the risk as their responsibility. By purchasing any item from S4 Offroad, purchaser and other users are indemnifying Sector 4 Offroad, their officers, dealers, directors, employees, and salesman from any and all liability.
A personal message from Matt:
Offroad driving is dangerous by nature, and we expect our customers to understand this when they purchase parts. No part offered by Sector 4 Offroad Innovations is intended to be abused or used in a manner inconsistent with its purpose. When we design and build parts, they are built to last, but good parts will only take you so far. Common sense and experience are far more important offroad. If you have any issues with our parts, please contact us as soon as you possibly can, and we will work with you to make things right. We are not a major corporation, we can't ship for free or offer to give parts away. But if you are willing to work with us, then we are willing to work with you. The main purpose of this page is to inform our customers of our policies. If you have any questions about anything, please contact us and we can help. We are here to work with the community, and hope the community will reciprocate. Thanks again for choosing S4 Offroad.
~Matt C.
Owner, Sector 4 Offroad Innovations
732-567-9228